Luludeers LogoLuludeers
Switch language

Luludeers Payment and Refund Terms

I. General Provisions

  1. These terms apply to all users of services related to the Luludeers website (https://www.luludeers.com), including payment in connection with free services and the full lifecycle of paid value-added services.
  2. By applying for a service, completing a payment, or submitting a refund request through the Site, you confirm that you have read, understood, and agree to these terms in full and accept them voluntarily.
  3. The Site reserves the right to amend these terms for business reasons. Amendments will be published by notice on the Site and take effect 7 days after the date of publication. Your continued use of the services constitutes acceptance of the amended terms.

II. Payment Terms

Scope of Payment

  1. Free services: No charge applies for browsing health-related content, blog articles, general wellness information, and accessing basic health assessment information.
  2. Paid services: These include AI-powered health assessment reports, personalized wellness recommendations, 24-hour assessment passes, and yearly membership subscriptions. Specific services and pricing are as shown on the Site.

Payment Methods

  1. The Site supports mainstream online payment channels (e.g. credit card, debit card, third-party payment platforms). You must complete the transaction using a compliant payment method as indicated on the payment page.
  2. Upon successful payment, the system will generate a payment record immediately. You may view your transaction history in your account centre.

Payment Security and Liability

  1. The Site uses encryption to protect payment information and collects only data necessary for payment, in compliance with applicable data protection rules; it does not disclose your payment-related privacy.
  2. You are responsible for safeguarding your account credentials and payment records. The Site is not liable for payment losses caused by account takeover, password disclosure, or other causes not attributable to the Site. You must notify the Site without delay via the contact email if you notice any account irregularity.

Price Changes

  1. Price changes for paid services will be announced on the Site at least 15 days in advance. The previous price applies during the notice period; the new price applies after the notice period ends.
  2. For paid services already purchased on a recurring basis, the new price does not affect the current billing period; the latest price applies from the next renewal.

III. Refund Terms

When Refunds May Be Requested

  1. Unused assessment credits: If you have purchased a 24-hour pass or yearly membership but have not generated any AI health assessment report, you may request a full refund within 7 days of purchase.
  2. Service not as described: If the paid service does not meet the standard described on the Site (e.g., AI assessment fails to generate a report), you may request a full refund after verification.
  3. Technical issues: If the AI assessment service fails to generate a report due to technical errors on our side, you are eligible for a full refund regardless of usage.
  4. Subscription cancellation: Yearly subscriptions can be cancelled at any time. Refunds will be prorated based on unused months, minus any assessment reports already generated.

Refund Request Process

  1. You must submit your refund request to the official contact email (info@luludeers.com), including your name, order number, payment record, reason for refund, and any supporting documents (e.g., screenshots of technical errors).
  2. The Site will complete its review within 5 working days of receipt and will inform you of the result by email. If the request is approved, the refund will be processed to the original payment method within 7–15 working days.
  3. If your application is incomplete, the Site will ask you to supply the missing information; the time taken to provide it is not counted toward the review period.

When Refunds Do Not Apply

  1. Free services: Free services such as browsing health content and blog articles are not subject to refund, as they are provided at no charge.
  2. Generated assessment reports: No refund is available once an AI health assessment report has been generated and viewed by the user. The service is considered delivered at this point.
  3. Expired passes: 24-hour passes that have expired are not eligible for refund, regardless of whether an assessment was generated.
  4. Outside refund window: If you do not submit your refund request within the periods specified in these terms, your right to a refund is deemed waived.

Refund Amount and Timing

  1. Full refund: Where you qualify under items 1, 2, or 3 of "When Refunds May Be Requested" and your application is complete, the full amount paid will be refunded.
  2. Partial refund: Where you qualify under item 4 of "When Refunds May Be Requested" (yearly subscription cancellation), the refund will be prorated based on unused months minus the value of any assessment reports already generated.
  3. Time to receive the refund depends on the payment provider’s processing; the Site is not liable for delays caused by the payment channel.

IV. Other Provisions

  1. Disputes: Any dispute between you and the Site regarding payment or refund should first be resolved by negotiation. If negotiation fails, either party may bring proceedings in a court of competent jurisdiction where the Site operator is located.
  2. Interpretation: The Site has the final right to interpret these terms. In the event of conflict with applicable law, the law prevails.
  3. Contact: If you have questions about payment or refunds, you may contact us at the official email (info@luludeers.com); we will respond within 3 working days.

Last updated: February 2026